GDPR - Data Protection

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.


When we use your personal data we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal data for the purposes of the GDPR. Our use of your personal data is subject to your instructions, the GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.

Key terms


It would be helpful to start by explaining some key terms used in this policy:

Personal data we collect about you


The table below sets out the personal data we will or may collect in the course of advising and/or acting for you.

This personal data is required to enable us to provide our service to you. If you do not provide personal data we ask for, it may delay or prevent us from providing services to you.

How your personal data is collected


We  collect  most  of  this  information  from  you  direct.  However,  we  may  also  collect information:


•   from publicly accessible sources, e.g. Companies House or HM Land Registry;

•   directly from a third party, e.g.:

  •  sanctions screening providers.

  • credit reference agencies.

  • client due diligence providers.

•   from a third party with your consent, e.g.:

  • your bank or building society, another financial institution or advisor.

  • consultants and other professionals we may engage in relation to your matter.

  • your   employer   and/or   trade   union, professional   body   or   pension administrators.

  • your doctors, medical and occupational health professionals.

•   via our website

•   via our information technology (IT) systems, e.g.:

  • case management, document management and time recording systems.

  • automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems.

How and why we use your personal data


Under data protection law, we can only use your personal data if we have a proper reason for doing so, e.g.:


•   to comply with our legal and regulatory obligations.

•   for the performance of our contract with you or to take steps at your request before entering into a contract.

•   for our legitimate interests or those of a third party; or

•   where you have given consent.


A  legitimate  interest  is  when  we  have  a  business  or  commercial  reason  to  use  your information, so long as this is not overridden by your own rights and interests.


The table below explains what we use (process) your personal data for and our reasons for doing so:

The above table does not apply to special category personal data, which we will only process with your explicit consent.

Promotional communications

We may use your personal data to send you updates (by email, text message, telephone or post) about legal developments that might be of interest to you and/or information about our services, including exclusive offers, promotions or new services or products.


We have a legitimate interest in processing your personal data for promotional purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.


We will always treat your personal data with the utmost respect and never sell OR share it with other organisations outside Image Retrieval Limited  for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

•   contacting us by email at

•   using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

•   updating your marketing preferences


We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

Who we share your personal data with


We routinely share personal data with:

• professional advisers who we instruct on your behalf or refer you to, e.g. barristers, medical professionals, accountants, tax advisors or other experts.

• other third parties where necessary to carry out your instructions, e.g. your mortgage provider or HM Land Registry in the case of a property transaction or Companies House.

•   credit reference agencies.

•   our insurers and brokers.

• external auditors, e.g. in relation to ISO or NAPIT MCS accreditation and the audit of our accounts.

•   our bank.

• external service suppliers, representatives and agents that we use to make our business more efficient, e.g. typing services, marketing agencies, document collation or analysis suppliers.


We only allow our service providers to handle your personal data if we are satisfied, they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers relating to ensure they can only use your personal data to provide services to us and to you.


We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.


We may also need to share some personal data with other parties, such as potential buyers of some or all our business or during a re-structuring. Usually, information will be anonymised, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

Where your personal data is held


Information may be held at our offices and those of our third-party agencies, service providers, representatives and agents as described above (see ‘Who we share your personal data with’).


Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal data when this occurs, see below:

‘Transferring your personal data out of the EEA’.

How long your personal data will be kept


We will keep your personal data after we have finished advising or acting for you. We will do so for one of these reasons:

•   to respond to any questions, complaints or claims made by you or on your behalf.

•   to show that we treated you fairly.

•   to keep records required by law.


We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods  apply for  different  types  of  data.  Further details on this  are available in our terms and conditions.


When it is no longer necessary to retain your personal data, we will delete or anonymise it.


Your rights


You have the following rights, which you can exercise free of charge:

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

Do you need extra help?


If you would like this policy in another format (for example audio, large print, braille) please

contact us (see ‘How to contact us’ above).

If you would like to exercise any of those rights, please:

• email, call or write to us - see below: ‘How to contact us’; and

• let us have enough information to identify you (e.g. your full name, address and client or matter reference number)

• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and

• let us know what right you want to exercise and the information to which your request relates.


Keeping your personal data secure


We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.


We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


How to complain


We hope that we can resolve any query or concern you may raise about our use of your information.


The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.


The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.


Changes to this privacy policy


This privacy policy was published on 1st June 2018 and last updated on 1st June 2018.


We may change this privacy policy from time to time. When we do the latest version will be available to view on our website.


How to contact us


Please contact us by post, email or telephone if you have any questions about this privacy policy or the information, we hold about you.


Our contact details are shown below: